Privacy Policy

Effective date: August 17, 2026

1. Who is responsible for your information

Collins Chima, trading as Collins Digital Studio (“Collins Digital Studio”, “we”, “us”, or “our”) is responsible for personal information handled directly through this website and customer support.

Email: chimecollins@ymail.com
Website: resources.collinsdigitalstudio.com

2. Scope

This policy applies when you visit this website, contact us, download a free sample, purchase a digital product, or request customer support or a refund. Third-party services such as Lava apply their own privacy policies to information they collect directly.

3. Information we may receive

Information you provide

• your name, email address, and the content of messages you send;
• the checkout email address, order reference, payment status, product purchased, and information needed to locate or support an order;
• details included in a refund, licence, delivery, or support request; and
• any other information you choose to provide.

Information collected automatically

The website’s hosting, security, and analytics services may collect technical and usage information such as IP address, approximate location derived from IP, browser and device type, operating system, referring page, pages viewed, timestamps, and cookie or similar identifiers.

Payment information

Payments are processed by Lava and its payment partners. We do not receive or store your full payment-card number, card-security code, or online-banking password. We may receive limited transaction information needed to confirm delivery, provide support, maintain records, or process a refund.

4. How we use information

We use personal information to:

• respond to questions and customer-support requests;
• confirm, deliver, and support purchases;
• verify and process refund requests;
• operate, secure, troubleshoot, and improve the website and product;
• understand aggregate website usage and campaign performance;
• prevent fraud, abuse, unauthorized distribution, and security incidents; and
• comply with legal, tax, accounting, and dispute-resolution obligations.

5. Legal bases

Where data-protection law requires a legal basis, we process information as necessary to perform a contract or take steps at your request; for legitimate interests such as customer support, website security, fraud prevention, and service improvement; with consent where required for analytics or similar technology; and to comply with legal obligations.

6. Cookies and analytics

This website may use essential storage required for functionality and security. It may also use Google Analytics 4 to measure visits and understand how the site is used. Google Analytics may use cookies or similar identifiers and receive technical usage information. Browser settings, extensions, and available consent controls can limit this collection.

For more information about Google’s handling of data, see Google’s Privacy Policy. You can also use Google’s published browser opt-out tools or adjust your browser’s cookie settings.

7. Service providers and disclosure

Information may be handled by service providers only where reasonably necessary to operate the website and fulfill customer requests, including:

• Lava, for checkout, payment processing, transaction records, and digital delivery;
• Namecheap and its hosting infrastructure, for website hosting, security, and server logs;
• Google Analytics, when analytics measurement is active; and
• email, technical, professional, legal, accounting, or fraud-prevention providers where required.

We may also disclose information when required by law, to protect legal rights or safety, to investigate fraud or misuse, or in connection with a business reorganization. We do not sell personal information or share it with unrelated third parties for their own direct marketing.

Lava collects information under its own Privacy Policy.

8. International processing

Website visitors, customers, and service providers may be located in different countries. Information may therefore be processed outside your country of residence. Where required, appropriate legal safeguards should be used for international transfers.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including customer support, refunds, security, transaction records, legal claims, and tax or accounting requirements. Retention periods vary by record type and applicable law. Information that is no longer required is deleted, anonymized, or securely archived where appropriate.

10. Security

We use reasonable organizational and technical measures designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure. No website, email, or internet transmission can be guaranteed completely secure.

11. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a competent data-protection authority. These rights may be subject to legal exceptions.

To submit a privacy request, email chimecollins@ymail.com with the subject “Privacy request”. We may need to verify your identity before acting on a request.

12. Children

The website and product are intended for adults and working professionals. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us so the matter can be reviewed.

13. External links

The website links to third-party services, including Lava and email providers. We are not responsible for the privacy, security, or content practices of third-party websites. Review their policies before providing information.

14. Policy updates

We may update this policy when the website, product, service providers, or legal requirements change. The effective date at the top identifies the current version. Material changes may also be highlighted on the website where appropriate.